How can we help?

We're now fulfilling orders world wide!

Shipping rates and options will be listed on the check out page.

*We reserve the right to change shipping carriers at our discretion*

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact our Customer Services team immediately via email and we will try to amend them.

Please note, due to the speed at which our dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the dispatch team or completed we are unable to amend the shipping address.

All orders ship within 48 hours. Domestic shipping is United States Postal Service. International shipping is either United States Postal Service, or DHL Express Worldwide at our discretion. Customers will be emailed tracking information as soon as there order has been shipped. 

The following may be used as a timeline for shipping. Please note this is a timeline and shipping times may vary based on location. We do not guarantee these shipping times as a third party handles delivery variances are out of our control. Any return shipping fees associated with packages deemed as 'Undeliverable' will be the customer's responsibility.

Domestic USPS Priority Mail 3 – 5 Days
International USPS Priority Mail 7 – 10 Days
International USPS Express Mail 3 – 5 Days
International DHL Express 3 – 5 Days

International Buyers: Depending on your location you may be held responsible for customs and duties on your order. These fees are your responsibility and Oznico has no control over them. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt. Shipping fees will not be refunded.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.