For orders placed online we do provide the option to ship to an address
different to the billing address. However, for security reasons, this service
is discretionary. We reserve the right to only ship to the billing address, or
to verify details with our customers before shipping to a different address.
If you have made a mistake with your shipping details please contact
our Customer Services team immediately via email and we will try to amend
due to the speed at which our dispatch team work, we can make no guarantees to
change addresses prior to shipping. If an order has been locked for processing
by the dispatch team or completed we are unable to amend the shipping address.
Typically if we're unable to obtain
a signature at your address our shipper will return your parcel to the nearest
depot. They will leave a card detailing how to proceed with regard to
re-delivery or collection. They will usually re-attempt delivery up to 3 times
before returning your parcel to us.
If you are not fully happy with the goods
you have received, you can return them to us within 14 days of receipt,
providing they are in original resalable condition.
Once returned you will be entitled to
receive an exchange or a store credit, which will not include the cost of the
original postage and packaging. We are not able to refund or exchange items
that appear to have been worn, washed, or are not in original condition.
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
As per our store policy we do not issue refunds, you may
choose to exchange the item you've received or return it for a store
credit. As long as the returned items meet our exchange/store credit
criteria, your exchange/ store credit will be applied to your customer account
24-48 hours after your return is processed.
We aim to process returns within 2
working days of receiving them. Once your return has been processed, and
provided and we have the exchange items in stock, you should receive them
within 3 working days. The overall expected time for an exchange can be up to 7
days upon receipt of the item.
Currently we're only accepting payments made
For some countries we display an approximate
conversion from these currencies to local currencies. Local
currencies are for display purposes only and are calculated based on
exchange rates that are updated daily.
We're currently only processing orders via Paypal. However if you do not have a Paypal account you can choose "Check out as a guest" in the Paypal widget to complete your order using most credit card providers.
As a guest you can use any of the cards
listed below to pay for your order:
You can also pay for online orders with an OZNICO Gift card.
Yes, we use industry standard SSL encryption
to protect your details. Potentially sensitive information such as your name,
address and card details are encoded so they can only be read on the secure
server. This information is authenticated to ensure it only gets sent to this secure
server and is checked to make sure it has not been tampered with during
Security checks are also made on all
transactions, to ensure the authenticity of each payment.
If your order has been placed, but not
dispatched, we will try to make the change or cancellation wherever possible.
Please contact our Customer Services team via email as soon as possible
after placing the order.
Please note, due to the speed at which our
dispatch team work, we can make no guarantees to change orders prior to
shipping. If an order has been locked for processing by the dispatch team it
cannot be cancelled or amended.
OZNICO's endeavor is to make our unsubscribe
process as clear and as transparent as possible. Adhering to industry-wide best
practice, we include an unsubscribe link at the footer (bottom) of all of our
email campaigns, which allows you to opt-out of any further promotional
campaigns sent by OZNICO.
Clicking the unsubscribe link will take you
to a secure webpage, which will allow you to opt-out of any future promotional
campaign. You will be then be notified via the proceeding webpage that your
unsubscription was successful.
If you continue to have difficulties
unsubscribing, or continue to receive our promotional campaigns, please get in
touch at firstname.lastname@example.org.
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